What we do

Cloud Limo Pty Ltd provides a hosted booking, dispatch and payment platform to Australian hire car operators. Passengers book and pay on the operator's own branded site. Cloud Limo processes those payments on the operator's behalf through Stripe and charges the operator a platform fee. Cloud Limo is a software provider, not a transport provider: it does not own vehicles, employ drivers or carry passengers.

Who it is for

• Operators run their bookings, drivers and payments on Cloud Limo.
• Passengers book and pay for journeys on their operator's site.
• Account customers of an operator receive periodic invoices from that operator and settle them through the same platform.

How payments work

Cloud Limo is a Stripe Connect platform. Each operator holds their own Stripe account, and passenger payments are charged directly to that account. The operator's name appears on the passenger's receipt and card statement, and the operator receives the funds, less Stripe's processing fee and Cloud Limo's platform fee. Stripe collects the platform fee from the same payment.

Refunds and disputes

Refunds for a journey are decided by the operator under the operator's terms and issued from the operator's Stripe account. Contact the operator named on your receipt first. Card disputes are handled between the passenger's bank, Stripe and the operator. Cloud Limo will assist any party on request at the contact details below. Nothing on this site excludes rights or remedies that cannot lawfully be excluded under Australian law.

Cancellations

For booking changes, cancellations or refunds, contact your transport operator.

Terms and privacy

Our terms cover this website and the Cloud Limo platform. Your transport operator's terms apply to your journey, including booking changes, cancellations and refunds.

Our privacy policy explains how we handle account, booking and payment information. We do not sell personal information or use it for marketing. Stripe handles card payments; Cloud Limo stores payment references and limited card information, including cardholder name, brand, last four digits and expiry, rather than full card numbers or security codes.

Maintenance

Please note: the site may be unavailable for short periods during the early morning maintenance window between 3am and 4am. Times are Australia/Sydney, including daylight saving.

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